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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. After 30 days: we will no longer accept returns or exchanges. You are responsible for return shipping costs.
To be eligible for a return:
Your item must be in the same condition that you received it. Items must be new, unopened and in its original packaging.
We will not accept a return on any items that have been used. All writing instruments must be unused and fountain pens must not have had any ink travel through the feed or nib. Youβll also need the receipt or proof of purchase.
If your return is accepted, weβll send you a Return Authorization Number, as well as instructions on how and where to send your package. You are responsible for return shipping costs. We cannot be held responsible for any packages that are lost or damaged in transit during return to us and recommend you use a carrier that offers insurance and tracking.
Items sent back to us without first requesting a return will not be accepted.
Sale Items
Sorry, no refunds for sale or discounted items.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on ink, paper products, dated products (calendars/planners), special order items and sale items. Please get in touch if you have questions or concerns about your specific item.
Pre-Paid Credit Cards
Items purchased using pre-paid credit cards will only be allowed to exchange the product or given a store credit code.
Damage in Shipping
We must be notified within 7 business days if your package arrives damaged in shipping. Please retain the original shipping box and contact hello@sunnysideupsk.ca with your issue. We will require photos of packaging in order to proceed with a claim.
You can always contact us for any return questions at hello@sunnysideupsk.ca.